Nepal Telecom Customer Care Number
Nepal Telecom is also known as Nepal Doorsanchar Company Limited provides telecommunication services to their customers and the company’s headquarter is in Bhadrakali Plaza, Kathmandu, Nepal. Searching for Nepal Telecom Customer Care Number? If yes than go through the below given information.
Below you will find all the Nepal Telecom Customer Care Toll Free Numbers along with the USSD Codes for different services provided by the company. There are various services provided by the Nepal Telecom Ltd. for its customers like broadband services, GSM and CDMA Mobile services, 3G services, prepaid and postpaid services, GPRS and International Roaming Services etc.
If you want to connect with the Nepal Telecom to solve your queries and register your complaints then you are free to contact the below given Customer Service Contact Numbers of Nepal Telecom and can also dial the USSD Codes to know more about the services provided by the company that are shared for you in this page.
Nepal Telecom Customer Care Number
For any query regarding the Company’s Services, you can easily contact these customer care numbers as per your requirement.
| Query | Contact Number |
| To recharge your account, query balance and expiry dates | 1414 |
| “Namaste” Customer Care Service for Pre-paid related complaints and information | 1498 |
| To divert your calls to Nepal Telecom Mobile Voice Mail System (VMS) | 011614 |
| To check/retrieve messages and for Mailbox management | 011616 |
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Nepal Telecom Internet Section
If you are finding problem related to Nepal Telecom Broadband Services than go call on the number given below. The Nepal Telecom help desk department will help you in solving your issue.
- Location – Jawalakhel Lalitpur, Lalitpur
- Phone number – 5010722 (Office Incharge)/ 5010726 (Sales)
Nepal Telecom Offices
At present the company is giving its services in different cities. Some of the Nepal Telecom Offices Contact Details have been shared here. You can contact your nearby Nepal Telecom office to register your complaint.
| Location | Office Incharge | Sales | Revenue |
| Dhangadhi, Kailali | 091-522777 | 520315 | 521191 |
| Biratnagar, Morang | 021-528444 | 527277 | 527787 |
| Naxal, Kathmandu | 01-4426900 | 4417929 | 4419801 |
| Goganbu, Kathmandu | 01-4350004 | 4350005 | 4353888 |
| Sundhara, Kathmandu | 01-4221700 | Office Incharge | 4231666 |
| Chhauni, Kathmandu | 01-4285002 | 4285016 | 4285006 |
| Patan, Lalitpur | 01-5549222 | 5550055 | 5527363 |
Customer Support Center Contact – 1618014001641 NT
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Customer Care USSD Codes
This is the list of Nepal Telecom Customer Services and helpline numbers. For any assistance customers are free to take help from the company’s service department. Some of them are free of cost while calling and other calling may charge some money that are told to you in this table.
| Number/USSD Codes | Charge | Description |
|
For Normal Telephone Customers (PSTN) |
||
| 197 | Free | For normal inquiry of Telephone numbers |
| 1425 | — | Budget Call (Low charge International Calls) |
| 1445 | — | Budget Call (Low charge International Calls) |
|
For IPVR assistance and services |
||
| 188 | Free | To register VOIP Calls complains |
| 198 | Free | To register complains of ADSL and PSTN |
| 1600 | Rs. 1 per 20 sec | To inquiry results of SLC Examinations |
| 1601 | Rs. 1 per 20 sec | To inquiry results of HSEB Examinations |
| 1602 | Rs. 1 per 20 sec | To inquiry results of TU Examinations |
| 1605 | Rs. 1 per 20 sec | Value Added Services Help assistance |
| 1606 | Local Call | To inquiry bills of PSTN Telephone lines |
| 1607 | PSTN: Local Call Mobile: Air Time | To inquiry PUK number of GSM and CDMA mobile numbers. |
|
For IN services and assistance |
||
| 1424 | — | Budget Call (Low charge International Calls) |
| 1650 | Free | For management and call of EasyCall (Prepaid Calling Cards) |
| 1660 | Free | Toll Free Services |
| 1680 | Free | To register or call from PSNT call limit services |
| 1681 | Free | For management of PSTN Call Limit Service |
| 1698 | Free | Helpline and Customer Care of IN Services |
|
Voice Mailbox Service (VMS) Help and Assistance |
||
| 1610 | Local: Free Mobile: Airtime | To listen to Voice mails remotely from Landlines and mobile phones |
| 1614 | Free | To transfer calls of Voice mails |
| 1615 | Rs.1 per minute | To leave voice message to voicemails without making calls |
| 1616 | Free | To listen voice mails and messages directly |
|
Notice Board Services |
||
| 1610 | Local: Free Mobile: Airtime | To record from notice board message indirectly |
| 1616 | Free | To record from notice board message directly |
| 1618 | Local: Rs 1Mobile:Airtime | To listen to notice board messages |
|
GSM Services Help and Assistance |
||
| 1400 | Rs.1 per SMS | To inquiry PUK number through SMS |
| 1414 | Free | For management of GMS Prepaid |
| 1455 | Free | To register for PRBT through SMS |
| 1498 | Free | Customer care of GMS Mobiles |
| 1609 | Rs.3 per minute | To register and buy CRBTs via IPVR |
| *400# | Free | For balance and validity inquiry of GSM Prepaid mobiles |
| *411# | Free | To recharge GSM prepaid mobiles |
| *422# | Free | To transfer balance from GSM prepaid mobile |
| 011614 | Free | To transfer calls to Voice Mail Box |
| 011616 | Rs1 per message | To listen to messages in Voice Mail Box |
|
CDMA Service Help and Assistance |
||
| 191 | Free | Customer Care Help desk of CDMA |
| 1401 | Rs1 per SMS | To inquiry balance of CDMA via SMS |
| 1415 | Free | To listen to balance inquiry via voice |
| 1615 | Free | To leave message to Voice Mail box directly |
| 1616 | Free | To listen to Voice mail box message |
| 1611 | Free | To listen to Voice mail box message indirectly (Central DR) |
| 1612 | Free | To listen to Voice mail box message indirectly (Eastern DR) |
| 1617 | Free | To listen to Voice mail box message indirectly (Western DR) |
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For More Information Regarding Nepal Telecom Services Customers Can Visit Its Official Website
These are the Nepal Telecom Customer Care Number along with the USSD Codes for different Services provided by the company. For any missing contact you can tell us in the comment box given below. Have a look…
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